Shipping & Return Policy

This policy outlines the terms and conditions regarding the shipping of products purchased through Main Street Collective LLC and the process for returning items. Please read this policy carefully before making a purchase. Please note while we curate with Mississippi vendors, each vendor you order from may need to be contacted with questions or concerns regarding your shipment.

Shipping Policy

Processing Time

●     Order Processing: Our vendors aim to process all orders within 5-7  business days (excluding weekends and holidays) of receiving your order confirmation.

●     Custom Orders: Please note that custom or personalized orders may require additional processing time. This will be communicated to you at the time of order placement. If there are additional questions, vendors you purchased from may reach out to you.

●     Order Confirmation: You will receive an email confirmation once your order has been successfully placed.

●     Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Methods and Delivery Times

●     Shipping Carriers: Vendors on our site primarily use [USPS, UPS, FedEX, DHL]  for shipping.

●     Shipping Options: We offer the following shipping options:

○     Standard Shipping: Estimated delivery within 5  to 7 business days. Please note issues like unexpected weather or other environmental issues may cause unexpected and unseen delays.

○    Expedited Shipping: Estimated delivery within 3 to 5 business days. Please note issues like unexpected weather or other environmental issues may cause unexpected and unseen delays.

●     Delivery Times: Please note that delivery times are estimates and are not guaranteed. Factors such as weather conditions, carrier delays, and holidays may affect delivery times.

●     International Shipping: For international orders, please be aware that you may be responsible for any customs duties, taxes, or import fees imposed by your country.

Shipping Costs

●     Shipping Rates: Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method.

●     Free Shipping: Our vendors may offer free shipping on orders over a certain amount. Please check the website for current promotions.

●     Shipping Cost Display: Shipping costs will be displayed at checkout before you finalize your purchase.

Tracking Your Order

●     Tracking Information: You will receive a tracking number in your shipping confirmation email.

●     Tracking Website: You can track your order on the carrier's website using the provided tracking number.

Shipping Address

●     Accurate Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses.

●     Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made after the order has been processed.

Return Policy

Eligibility for Returns

●     Return Window: You may return most new, unopened items within 20 days of delivery for a full refund or exchange.

●     Condition of Items: Returned items must be in their original condition, unused, and with all original packaging and tags intact.

●     Non-Returnable Items: Certain items are not eligible for return, including:

○     Personalized Items: Custom-made products, such as engraved jewelry or personalized gifts, typically cannot be returned.

○     Intimate Apparel: Items like underwear, swimwear, and certain types of lingerie are often non-refundable for hygiene reasons.

○     Opened Software: Once software packaging is opened, it is usually non-refundable, especially if it is a digital download.

○     Health and Beauty Products: Items like cosmetics, skincare products, and supplements that have been opened or used

○     Food and Beverages: Perishable items, such as gourmet food or beverages unless they arrived damaged or open.

○     Gift Cards or gift certificates

○     Seasonal Items: Certain seasonal products, like holiday decorations, may have a non-return policy after the season ends.

○     Clearance Items: Items sold at a discount or clearance may not be refundable beyond the clearance the price paid.

○     Digital Products: E-books, online courses, and other digital content are typically non-refundable once accessed.

○     Certain Electronics: Opened electronics, especially if they have been activated or registered.

●     Proof of Purchase: A valid proof of purchase (order number or receipt) is required for all returns.

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at info@mainstreetco.us or 706-289-9605 within the return window.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return your item.
3. Packaging: Carefully package the item(s) you are returning to prevent damage during transit.
4. Shipping: You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, damaged item).
5. Return Address: Ship the return to the address provided in the return authorization instructions.
6. Tracking: We recommend using a trackable shipping method for your return.

Refunds and Exchanges

●     Refunds: Once we receive and inspect your returned item, we will process your refund within 15 business days. Refunds will be issued to the original payment method.

●     Exchanges: If you would like to exchange an item, please indicate this when contacting us. Exchanges are subject to product availability.

●     Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

●     Reporting Damage: If you receive a damaged or defective item, please contact us immediately (within 3 days of delivery) with photos of the damage.

●     Resolution: We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

Policy Changes

●     Updates: We reserve the right to update or modify this Shipping and Return Policy at any time. Any changes will be posted on our website.

Contact Us

If you have any questions or concerns regarding our Shipping and Return Policy, please contact us at:

●     Email: Info@mainstreetco.us

●     Phone: 706-289-9605

●     Address: 296 Beauvoir Road, STE 100, #5218 I Biloxi, MS 39532